Check Settings → General → About → Model Name on your iPhone, then select that exact model when ordering. Compatibility varies by design. If your chosen design isn't available for your model, we'll contact you to choose an alternative before preparing your order.

Open a combo's product page to see what's included, then select Start My Combo. Choose the available designs and finishes, complete each required phone-model and accessory selection, and review your choices. Add the completed combo to your bag, then continue to checkout.

Yes, for combos with multiple cases. In Otaku Pack and Full Combo, each Anti-Spy model selection also sets the model for its matching case. Premium Trio has a separate model field for each case. Choose the camera protector's model separately when one is included.

Estimated U.S. delivery is 12–18 business days after purchase. Many products are prepared after your order is confirmed. Exceptional delays may extend the total delivery time to 23 business days. These are estimates, not guaranteed delivery dates. Read our Shipping Policy.

We currently ship only within the United States. Standard shipping is $9.99 for order subtotals under $69 and free for order subtotals of $69 or more. Full Combo and Premium Trio qualify for free standard U.S. shipping. Review the final shipping charge at checkout.

Updates are sent to the email address or phone number you provide at checkout. Eligible orders may receive two tracking updates: one for transit to our preparation location, then final-delivery tracking after inspection and packing. The first stage doesn't mean your package is already on its way to your address. See tracking details.

Full Combo includes one randomly selected surprise gift. The gift varies and can't be selected in the combo builder. This extra surprise gift is included with Full Combo only.

Contact support@otakuvaultt.com as soon as possible and within 14 days of delivery. Include your order number and clear photos so we can review the issue. Please wait for our return authorization before sending anything back. Read our Returns and Refunds Policy.