Refund policy

Otaku Vaultt Returns and Refunds Policy

14-Day Return Period

You may request a return within 14 days after your item is delivered.

Return Eligibility

To be eligible for a return, the item must be unused, unworn, and in the same condition in which it was received, with any original tags and packaging. You must also provide a receipt or proof of purchase.

How to Request a Return

Before sending an item back, contact us at support@otakuvaultt.com with your order number and the reason for the return. If the return is accepted, we will provide instructions for sending it to 20022 Fort Bridger Dr, Katy, TX 77449. Items returned without prior authorization may not be accepted.

Return Shipping

For voluntary returns, such as ordering the wrong model or changing your mind, the customer is responsible for return shipping. Original shipping charges, if any, are not refundable. If the item is defective, damaged, or incorrect, Otaku Vaultt will provide an appropriate replacement or refund and cover the reasonable return-shipping cost when a return is required.

No Restocking Fee

We do not charge a restocking fee for eligible returns.

Non-Returnable Items

Gift cards, personalized or custom-made items, and products clearly identified as final sale cannot be returned. Collectible figures and limited-edition items are non-returnable only when they are clearly identified as final sale before purchase.

Damaged, Defective, or Incorrect Items

Inspect your order when it arrives. Contact us as soon as possible, and within 14 days of delivery, if an item is defective, damaged, or incorrect. Include your order number and clear photographs so we can evaluate the issue and make it right.

Refunds

After we receive and inspect an eligible return, we will notify you whether the refund is approved. Approved returns receive a 100% refund of the price paid for the returned item to the original payment method. Refunds are processed within 10 business days after approval. Your bank or card issuer may need additional time to post the refund.

If more than 15 business days have passed since your refund was approved, contact us at support@otakuvaultt.com.